RETURN & EXCHANGE POLICY

We accept returns and exchanges within 30 days (from the original purchase date) for issues such as: 

• Incorrect size (either too big or too small)
• General dissatisfaction (don’t like it/thought it was something else)

We cannot accept items that have been worn, washed, or have visible signs of use. If you think you'll need to make a return, please save the original item packaging and ensure you don't wash or use the merchandise.

Shaker bottles, water bottles, limited collections (i.e. graphic tees), and socks are not eligible for exchanges or returns. Singlets can be exchanged for a different size only. No returns accepted. Final sale items (specified on the product page) cannot be returned or exchanged.

We inspect all returns by hand. If your return meets any of the reasons below, we have no choice but to reject the return. The item will be shipped back to you and you will be notified of the decision.

• Products cannot be covered in hair, debris, or dirt (items will not be accepted).
• Products must be unworn and unwashed with all tags still attached.
• Items that are discontinued or no longer available are non-returnable or refundable.
• Items that were purchased on clearance are non-returnable or refundable.
• Items that have been reserved (on preorder) or require heavy item shipping are non-returnable or refundable

Canceling an Order

We do our best to process all orders in 1-3 business days. If you need to change or cancel your order, please follow these steps:

• Chat or email our support team right away
• Put CHANGE/CANCEL ORDER in the subject line
• Include your order number and request

We cannot guarantee order changes/cancellations. We will do our best to accommodate your request if it is received within the stated time frame before shipping.

Starting a Return or Exchange

If you are not satisfied with your purchase, you can return it or exchange it for a replacement or refund within 30 days of receipt. We will refund the price paid for the items, minus shipping charges. 

• Visit the returns portal to start the process.
• Provide your order number and your zip code to start the lookup.
• You can also start with your email by clicking the "start with email" link.
• Select what item(s) you'd like to return or exchange. 
• Choose the best reason for the return/exchange.
• Complete the prompt on how you'd like to receive a refund.
• Lastly, hit the submit button to send and complete your return.

You will receive a confirmation email with the return details once your request has been submitted. Please check your inbox and spam folder. Please contact our support team for assistance if you ordered a strength kit, sleeve bundle, or any of our clothing sets. 

Please keep any proof of postage until you have been refunded correctly, in case you need this at a later date. You must have proof of purchase for all returns and exchanges. Returns and exchanges will not be accepted if there is no proof of purchase.

In the unlikely event you have received a faulty item, check out our warranty page. Please don't return any damaged goods unless you're asked by a member of our support team. If you do, it will delay us in resolving your issue.

Refund and Credits Timeframe

Once your return is received and inspected, we will send you an email to confirm possession of your returned item. Please allow 3-5 business days for returns processing after your package is received at our location. We will also notify you of the approval or rejection of your refund. 

• We offer refunds/credits back to the original payment method or as store credit.
• For purchases made by part-card or part-gift card, the refund will be applied to the gift card first.
• Please note, that we refund the total amount of your items, minus shipping charges.

If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. You will see the credit in your account within 3-5 business days. Please note, we refund the total amount of your items, minus shipping charges.

Combining Orders for Returns

Unfortunately, orders placed separately cannot be returned as one. Combining orders will slow down the refund process. If you are returning items, you will be responsible for paying all shipping costs related to the exchange of your product. Shipping costs are non-refundable.

Items Under Warranty

Please be aware that a warranty could be voided for any item in our store which has been damaged (negligence, normal or improper use), altered, poorly maintained, stored, or handled by the user. All specific issues regarding a Gymreapers product that doesn't meet customer satisfaction will be reviewed on a case-by-case basis.

Warranty does not cover any product that is damaged or delivered defective, due to:

• A result of an accident, misuse, or abuse
• Modification of the product
• By normal wear and tear
• Assembly using incorrect tools

Due to shipping costs and returns, all kettlebell sales are final and are not covered for any damages or defects. We inspect our inventory for quality and consistency by hand so there is minimal chance of noticeable issues with our kettlebells. Apparel (shirts, tanks, shorts) is not covered under warranty. For sizing issues or exchanges, visit our returns center.

NOTE: Normal wear and tear (small abrasions or minor color fade) are the inevitable signs of age that products show with years of use. This is not covered under warranty. Returns are not accepted for similar situations or reasons.

Defective Items

In the rare circumstance that you receive an item with a manufacturer's defect, we apologize and are happy to fix the mistake. We do quality checks and inventory reviews to avoid these situations. If you have received a faulty item, please check our warranty section for coverage. We will work to resolve any issues for you as soon as possible. Please send us the following info:

• Your order number
• Item name
• Photos that show:
• The fault as clearly as possible
• Full-length photo of the item
• The logo and label

Hold off on sending your faulty item back to us until you've been in touch. If you have any questions, send a message to our customer support team.

UPDATED: September 2025