Thank you for your honest review and feedback, Dale. We sincerely apologize that the latest batch of shirts has deviated from the high-quality garment construction and premium fit you've rightly come to expect from us over the years. We take immense pride in offering activewear meticulously crafted to the same exacting standards that originally earned your loyalty, so we're extremely disappointed to hear these new pieces have failed to deliver the exceptional comfort, fit, and consistency you paid for.
This clearly does not reflect the unwavering quality and attention to detail we strive for, and we've dropped the ball here. Please know that we're taking your situation very seriously as we investigate what may have changed in our manufacturing process that led to this subpar material choice and ill-fitting design. Providing our customers with garments that maintain the signature look, feel, and tailoring that made our original shirts a hit is crucial.
While we cannot undo the disappointment caused by this recent lapse in quality, we'd be more than happy to help make this right. Please feel free to reach out to our support team at support@gymreapers.com. We'll ensure you're fully taken care of with a refund or replacement option for a shirt that recaptures the premium fit and fabric quality you've become accustomed to. Your satisfaction is our top priority, and we'll do whatever it takes to deliver the exceptional activewear experience that initially earned your loyalty and kept you returning for years.